Complaints Policy

We welcome suggestions for improving our work in the school. We understand that a common fear is that our relationship with you and your child will be affected if you express dissatisfaction.

1. What to do first

Most concerns and complaints can be sorted out quickly by speaking with your child’s class teacher. All staff will make every effort to resolve your problem informally.

They will make sure that they understand what you feel went wrong, and they will explain their own actions to you. They will ask what you would like the school to do to put things right.

Of course, this does not mean that in every case they will come round to your point of view but it will help both you and the school to understand both sides of the question. It may also help to prevent a similar problem arising again.

2. What to do next

If you are dissatisfied with the teacher’s response you can make a complaint to the relevant member of SLT (an Assistant Head or Deputy Head) or the Headteacher. This could be made in writing or by telephone or by making an appointment to discuss the problem.

You may find it helpful at this stage to have a copy of the full statement of the School Complaints Procedure as this explains in detail what procedures are followed.

SLT will conduct a review of the complaint and may interview any members of staff or students involved. You will then receive a written response to your complaint which you may wish to discuss with them.

3. If you are still unhappy

If you are still not satisfied, your complaint will be escalated to a formal complaint. This should be addressed to the Headteacher (unless your complaint is about the headteacher).

The Headteacher will seek to clarify your concerns and undertake their own independent investigation. You will then receive a written response to your complaint.

You can download a copy of the Complaints Procedure by clicking the following link Complaints Procedure.